TERMS AND CONDITIONS

A. INTRODUCTION

Welcome to www.ealotto.bet, a digital gaming and sports entertainment platform operated by MKM TECHNOLOGIES E.A. LIMITED. These Terms and Conditions (“Terms”) outline the rights, obligations, and responsibilities that govern your use of the www.ealotto.bet website, and all related platforms.

• By using or visiting any section of www.ealotto.bet, you confirm that you understand, accept, and agree to be bound by these Terms, our Privacy Policy, and the Betting Rules.
• If you do not accept these Terms, you must refrain from using our website, games, or betting services.
• Access to www.ealotto.bet may be restricted or unlawful in some jurisdictions. It is your responsibility to ensure that betting online is legal in your location before participating.
• EALOTTO is fully licensed and regulated by the the Gambling Regulatory Authority of Kenya, (GRAK) under the Gambling Control Act of 2023.
• We are committed to responsible gaming, data protection, and fair play in accordance with Kenyan law and international standards.

Contact Information:

MKM TECHNOLOGIES E.A. LIMITED,

Langata Hyper Complex, Off Langata Road, Nairobi, Kenya 

Phone: +254 717 456 789 or +254 752 456 789

Email: [email protected]

B. YOUR EALOTTO ACCOUNT

Managing your ealotto account responsibly ensures compliance with Kenyan gaming laws and promotes a safe, transparent gaming experience. Each user is allowed only one active account, registered under their legal name and verified phone number.

• Eligibility: You must be at least 18 years old and a resident of Kenya to register, deposit, or participate in any gaming activity. Access by minors or persons outside Kenya is strictly prohibited.
• Account Registration: All registration details must be accurate and truthful. Any attempt to open duplicate or fraudulent accounts will lead to suspension or permanent closure.
• Verification (KYC): ealotto may request proof of identity (ID/Passport) and phone ownership verification as part of Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures.
• Account Ownership: Your account is personal and non-transferable. You are solely responsible for maintaining the confidentiality of your login details and for any transactions made under your account.
• Dormant Accounts: Accounts with no activity for 12 consecutive months may be marked as dormant. After reasonable attempts to contact you, remaining balances may be handled in accordance with the Gambling Regulatory Authority of Kenya (GRAK) and unclaimed funds regulations.
• Suspension or Closure: ealotto reserves the right to suspend or terminate accounts in cases of fraud, misuse, violation of Terms, or at the request of regulators.
• Self-Exclusion: Players may voluntarily request account suspension under our Responsible Gaming Policy to promote healthy betting habits.
• Data Accuracy: It is your responsibility to ensure your contact and payment details remain up-to-date to avoid payout or communication issues.
• Security Notice: Never share your password or verification code (OTP) with anyone. ealotto will never request your PIN or login credentials via phone or email.
• Account Recovery: Forgotten passwords can be reset securely through our website or app. Proof of identity may be required to verify ownership before restoration.

C. YOUR FINANCES

Managing your funds responsibly on ealotto is essential for safe gaming. All transactions are handled transparently through trusted payment gateway and comply with Kenyan financial regulations.

• Accepted Payment Method: All deposits and withdrawals must be made exclusively credit/debit cards.
• Deposits: Deposited funds are intended solely for gaming purposes. Unused deposits may incur reversal fees to cover transaction processing costs.
• Currency: All financial transactions are conducted in United States Dollar (USD)
• Transaction Limits: Minimum deposit amount: USD 25.
• Taxes: All winnings are subject to withholding tax as per the Kenya Revenue Authority (KRA) requirements. Tax deductions are applied automatically during payout.
• AML & Fraud Prevention: ealotto adheres to Anti-Money Laundering (AML) and Know Your Customer (KYC) guidelines. Suspicious transactions may be delayed or reported to the relevant authorities.
• Account Ownership: Players must use their personal emails registered under their legal name. Transactions made via another person’s email are not allowed and may result in forfeiture of funds.
• Refund Policy: Refunds for technical errors or duplicate payments will be processed only after verification and at the discretion of MKM TECHNOLOGIES E.A. LIMITED.

D. BETTING PROCEDURES

To ensure transparency and fairness, ealotto follows clear and standardized procedures for all betting transactions on web. Each bet is processed electronically, verified in real time, and recorded under your account.

• Placing a Bet: Bets can only be placed through our official website. You must have sufficient account balance before confirming a bet.
• Confirmation: Once a bet is placed, you’ll receive an on-screen and/or email confirmation containing your Bet ID and event details. Please keep this for reference.
• Finality of Bets: After confirmation, bets are final and binding. Any errors caused by user input or connectivity issues are the player’s responsibility.
• Errors & Corrections: In the event of a pricing or odds error, ealotto reserves the right to void, adjust, or settle affected bets based on the corrected odds at the time of placement.
• Event Changes: If an event is postponed, abandoned, or rescheduled beyond 48 hours, affected bets may be voided and stakes refunded, unless otherwise stated in the rules.
• Settlement: Bets are settled promptly once official results are confirmed from the event’s governing body or verified data feed.
• Betting Integrity: Any attempt to manipulate results, use automated systems, or collude with others to gain unfair advantage will result in account suspension and forfeiture of funds.
• Disputes: In case of disagreement regarding bet outcomes or settlements, refer to the Complaints & Disputes section for resolution procedures.

E. RESPONSIBLE GAMING & FAIR USE

At ealotto, we are committed to ensuring that gaming remains a fun, entertaining, and responsible experience. Our mission is to provide a safe environment where users can enjoy betting responsibly without risk to their wellbeing or finances.

• Player Protection: Players can set deposit limits, betting caps, and voluntary cool-off periods to manage their gaming behavior responsibly.
• Age Restriction: Access to ealotto is strictly limited to individuals aged 18 years and above. Underage gambling is a criminal offense under Kenyan law.
• Self-Exclusion: Players may request temporary or permanent account suspension if they feel they are losing control over their betting habits. Our support team will assist discreetly and respectfully.
• Fair Use: We prohibit the use of automated bots, scripts, or any technological manipulation intended to gain unfair advantage or disrupt system integrity.
• Zero Tolerance for Fraud: Accounts found engaging in fraudulent, collusive, or abusive behavior will be suspended, with winnings forfeited and authorities notified if necessary.
• Community Responsibility: We encourage our players to balance gaming with other life activities. Betting should always be viewed as entertainment — not a source of income.

F. SOFTWARE AND WEBSITE USAGE

The ealotto platform, including all related software, images, designs, databases, source code, and documentation, is the exclusive property of MKM TECHNOLOGIES E.A. LIMITED or its licensed partners.

• You are granted a limited, non-exclusive, non-transferable right to access and use the site strictly for personal entertainment and betting purposes. Any form of resale, reverse engineering, or redistribution of our systems is prohibited.
• You agree not to upload, transmit, or introduce any viruses, malware, scripts, or automated bots intended to disrupt service or compromise user data.
• Third-party integrations or software (such as payment gateways or game providers) may require you to accept their independent terms of service. Your continued use constitutes acceptance of those terms.
• Any unauthorized access attempts, scraping, or system manipulation will result in immediate account suspension and may be reported to relevant authorities under applicable cyber laws.
• Intellectual Property: All trade names, logos, and trademarks — including ealotto — are protected under Kenyan and international IP law. You may not copy, reproduce, or alter them without prior written consent.
• Service Availability: While we strive to maintain 24/7 uptime, the site may experience downtime for maintenance or external factors. ealotto will not be liable for any losses arising from temporary unavailability.
• Responsible Usage: Users must ensure their participation complies with local laws regarding online gaming and age restrictions (18+). Misuse of the platform for illegal or fraudulent activity is strictly prohibited.

G. PROMOTIONS AND BONUSES

ealotto regularly rewards loyal players with exciting bonuses, cashback offers, and promotional campaigns. We design these to enhance player experience while ensuring fairness and transparency for everyone.

• Eligibility: Promotions are available only to registered users with verified ealotto accounts. Each player, household, IP address, or device is eligible for a single promotion unless otherwise stated.
• Bonus Usage: All bonuses are subject to specific terms — including wagering or turnover requirements — that must be met before withdrawal. These conditions will be displayed alongside each promotion.
• Abuse Prevention: Any attempts to exploit bonuses (e.g., multiple accounts, collusion, or automated betting) will lead to immediate disqualification and possible account suspension.
• Expiry Periods: Bonuses and free bets have limited validity. Expired or unused bonuses cannot be reinstated or exchanged for cash.
• Transparency: ealotto reserves the right to amend, pause, or cancel any promotion at its discretion. Changes will always comply with fair play principles.
• Withdrawal Restrictions: If you withdraw funds before meeting wagering conditions, your remaining bonus and related winnings may be forfeited.
• Communication: Promotional updates and exclusive offers may be shared through SMS, email, or in-app notifications. Players can opt out at any time in their account settings.
• Integrity Clause: Misrepresentation, fraudulent participation, or abuse of promotional systems will result in permanent exclusion from future offers.

H. COMPLAINTS & DISPUTES

ealotto is committed to fair and transparent resolution of all player concerns. If you encounter an issue related to your account, bets, deposits, or winnings, please follow the steps below to ensure a quick and professional resolution.

• Step 1 — Contact Support: Reach out to our Customer Support Team for assistance via the official communication channels listed below. Most issues are resolved within 24 hours.
• Step 2 — Escalation: If your complaint remains unresolved, request escalation to a Dispute Resolution Officer. Provide your transaction ID, registered phone number, and a clear description of the issue for verification and review.
• Step 3 — External Resolution: Should internal resolution fail, you may refer the dispute to the Gambling Regulatory Authority of Kenya (GRAK) for independent review and arbitration under the Gambling Control Act of 2023.
• Jurisdiction: All disputes shall be governed by the laws of the Republic of Kenya and shall fall under the exclusive jurisdiction of the Kenyan courts.
• Time Frame: All complaints must be filed within 7 days of the incident or result publication. Beyond this period, ealotto reserves the right to decline investigation.
• Record Keeping: All communications and resolutions will be logged for regulatory audit purposes as required by the GRAK.

Contact Us:

Phone: 0717 456 789 or 0752 456 789

Email: [email protected]

Hours: Monday – Sunday, 8:00 AM – 10:00 PM (EAT)

I. GOVERNING LAW

All activities, services, and terms under ealotto are governed by the Laws of the Republic of Kenya and adhere strictly to the Gambling Control Act of 2023 as administered by the Gambling Regulatory Authority of Kenya (GRAK).

• Jurisdiction: Any disputes or claims arising from the use of Safarilotto shall be subject to the exclusive jurisdiction of the courts of Kenya.
• Regulatory Oversight: The platform operates under the authority and licensing of the Gambling Regulatory Authority of Kenya (GRAK), ensuring compliance with gaming integrity and player protection standards.
• AML & Data Protection: All user data and financial transactions are managed in line with the Data Protection Act (2019) and applicable Anti-Money Laundering (AML) regulations.
• Cross-Border Access: The platform is intended for use within Kenya. Access from regions where online betting is restricted or prohibited is strictly forbidden.
• Contractual Validity: These Terms constitute a legally binding agreement between MKM TECHNOLOGIES E.A. LIMITED (operator of ealotto) and the player, superseding all prior representations or verbal understandings.
• Amendments: Changes in legislation, taxation, or regulation may result in updates to these Terms. Continued use of the platform signifies your acceptance of the latest version.

J. CHANGES TO TERMS

ealotto may update or revise these Terms and Conditions periodically to reflect legal, technical, or operational changes. All amendments are made in compliance with the Gambling Regulatory Authority of Kenya (GRAK) regulations and Kenyan law.

• Notification: Players will be notified of any material updates through our website, in-app alerts, or SMS communications.
• Effective Date: Updated Terms become effective immediately upon publication unless otherwise specified. Continued use of the platform constitutes your acceptance of the revised Terms.
• Player Responsibility: It is your responsibility to review these Terms regularly. We encourage all users to stay informed about the latest updates affecting gameplay, promotions, and withdrawal procedures.
• Minor Revisions: Cosmetic, editorial, or clarifying edits that do not materially affect user rights may be made without prior notice.
• Major Policy Changes: Any significant adjustments, including amendments to deposit limits, payout structures, or dispute mechanisms, will be communicated at least 7 days before enforcement.
• Regulatory Oversight: All updates will align with evolving requirements from the Gambling Regulatory Authority of Kenya (GRAK) and other relevant Kenyan authorities.

L. DISCLAIMER

While ealotto strives to provide accurate, reliable, and uninterrupted service, we make no guarantees of continuous availability or absolute accuracy. Players use this platform at their own discretion and risk.

• Service Interruptions: ealotto shall not be held responsible for technical faults, power outages, maintenance downtime, or failures of communication networks that may interrupt access or affect gameplay.
• Odds and Game Errors: In the event of typographical or system errors in odds display, game outcomes, or account balances, Safarilotto reserves the right to correct, void, or adjust affected bets and balances accordingly.
• Third-Party Links: Our website may contain links to external sites or providers. We do not control or endorse their content and are not liable for any losses or damages resulting from third-party services or promotions.
• Software & Compatibility: Access to ealotto depends on users having compatible devices and internet connections. We are not liable for any inability to access the platform due to outdated browsers, device limitations, or unsupported operating systems.
• No Financial Advice: All betting activity is for entertainment purposes only. Nothing on this platform constitutes investment or financial advice.
• Liability Limitation: ealotto and its operators shall not be liable for any indirect, incidental, or consequential damages, including loss of data, revenue, or opportunity, arising from use or inability to use our services.
• Changes & Updates: We may amend this Disclaimer periodically to reflect changes in law, technology, or business operations. Any updates take effect immediately upon publication.

M. FORCE MAJEURE

ealotto shall not be held liable for any delay, suspension, or failure in performance resulting from circumstances beyond its reasonable control. This clause ensures fairness during unforeseen events that disrupt normal operations.

• Definition: “Force Majeure” refers to any event or condition beyond our reasonable control, including but not limited to natural disasters, fire, flood, war, terrorism, power outages, internet disruptions, pandemics, or government-imposed restrictions.
• Operational Impact: In such events, ealotto may suspend access to services, delay payouts, or cancel affected bets if deemed necessary to protect player interests and maintain integrity.
• No Liability: During a Force Majeure event, neither ealotto nor its partners shall be liable for any losses, delays, or damages arising directly or indirectly from the disruption.
• Notification: We will make every reasonable effort to communicate the occurrence and expected duration of a Force Majeure event through our website, SMS, or social media channels.
• Restoration of Service: All affected services will resume as soon as conditions permit safe and stable operation.
• Regulatory Coordination: Where required, ealotto will notify the Gambling Regulatory Authority of Kenya (GRAK) or relevant authorities of prolonged disruptions or regulatory impacts